Frequently asked questions

Which languages is Sosyalasistan available in?

The interface is published in five languages: English, Turkish, German, French and Portuguese.

Where can I find step-by-step guides?

In the Help Center. Articles there are grouped by topic and can be searched; this page only holds the short answers.

How do I reach you?

Use the contact form. Your message is stored and e-mailed to the administrators, and the reply goes to the address you entered.

Which social networks can I connect?

Today you can connect these networks: Facebook, Twitter, Instagram, LinkedIn, TikTok.

How do I connect an account?

Open the connections screen in settings and authorise the network. The access token it returns is stored encrypted; your network password is never asked for.

What happens when a connection stops working?

When the network refuses our request the channel is marked unreachable and you are notified. Authorise it again from the same screen and publishing resumes.

How is my weekly content plan produced?

The planner fills the week slot by slot and writes a brief for each slot, so the subject of every post is settled before it is drafted.

Can posts go out without me seeing them?

Automation has three modes: off, draft and fully automatic. In draft mode every post waits in the approval queue; fully automatic can only be switched on once its prerequisites are met.

Do I have to sign in to approve a post?

No. The link in the approval e-mail shows the post and records your decision without a session.

How long does a plan last?

Every plan covers a 30-day period.

Which currency am I charged in?

All plans are priced and charged in US dollars.

Is there a free plan?

Yes. The Free plan costs nothing and covers the same 30-day period.

How do I authenticate against the API?

Post your e-mail address and password to the sign-in endpoint; it returns the session token that the other endpoints expect.

Where is the API reference?

On the API guide page, which lists the resources the version 1 API exposes.

How do I check whether the service is up?

Call the health endpoint: it answers 200 while the service is healthy and 503 when it is degraded.